Professional Flow Solutions (PFS)
These Terms and Conditions govern all quotations, works, services, and supply of materials by Professional Flow Solutions (“PFS”, “we”, “our”, “us”) to the client (“you”, “your”, “Client”). By accepting a quote or allowing PFS to commence work, you agree to be bound by these Terms.
1. DEFINITIONS
In these Terms:
Quote means the written proposal from PFS outlining pricing and scope.
Works means all labour, services, materials, and products supplied by PFS.
Site means the location where Works are performed.
Custom Materials or Custom Design Products means any fabricated or site-specific item made specifically for the Client’s property, including custom flashings, box gutters, and profiled roofing components not suitable for re-use on other sites.
2. ACCEPTANCE OF TERMS
2.1 Acceptance of a Quote, payment of deposit, or instruction to proceed constitutes acceptance of these Terms.
2.2 These Terms prevail over any inconsistent terms in any other document unless agreed in writing by an authorised representative of PFS.
3. QUOTES & VALIDITY
3.1 Quotes are valid for 30 Calendar days from issue.
3.2 Quotes are based on visual inspections and information available at the time.
3.3 PFS may withdraw or modify a Quote before acceptance.
4. DEPOSITS & PAYMENT
4.1 A 30% deposit is required to secure materials and schedule the Works.
4.2 All final invoices are due within 7 days from the date of completion.
4.3 If you fail to pay by the due date, PFS may suspend or terminate Works, and recover all costs of collection, including legal and debt recovery fees.
4.4 Materials remain the property of PFS until paid in full.
5. VARIATIONS & UNSCHEDULED WORK
5.1 Variations arise where Work required is outside the scope of the Quote, including concealed conditions, hidden defects, deteriorated materials, structural issues, or additional services requested after acceptance.
5.2 Variations will be quoted separately and must be approved prior to commencement.
6. MATERIALS & PRODUCT SUBSTITUTION
6.1 PFS will supply materials consistent with the Quote.
6.2 Where exact materials are unavailable, PFS may substitute materials of equivalent quality without notice.
6.3 Colour, texture, and profile variations can occur due to supplier changes and manufacturing batches. PFS will not be liable for visual variations.
6.4 Custom Materials are non-returnable and non-refundable once ordered or fabricated.
7. INSTALLATION & SITE CONDITIONS
7.1 PFS will install materials in accordance with good trade practice and applicable Australian standards and codes.
7.2 The Client must ensure safe, unobstructed access to the Site. Delays caused by access issues may incur additional charges.
7.3 The Client acknowledges that roofing and exterior works inherently carry risk, and PFS is not responsible for minor scuffs or marks to surrounding surfaces during normal work operations.
8. ELECTRICAL & SOLAR WORK
8.1 PFS does not undertake electrical disconnections or reconnections, including solar panels, inverters, isolators, or wiring adjacent to works.
8.2 The Client must engage a licensed electrician or request PFS to organise one at the Client’s cost.
9. ASBESTOS & HAZARDOUS MATERIALS
9.1 PFS does not remove or disturb asbestos or hazardous materials. If suspected, Works will halt until a licensed removal contractor is engaged at the Client’s expense.
10. WEATHER & EXTERNAL DELAYS
10.1 Work may be postponed due to unsafe or unsuitable weather, supplier delays, or events outside PFS’s control.
10.2 PFS is not liable for losses caused by delays, scheduling changes, or supply issues.
11. WARRANTIES
11.1 PFS warrants workmanship for a period consistent with industry standards (subject to local licensing bodies).
11.2 Manufacturers’ warranties apply to materials where applicable.
11.3 Warranties do not cover:
a) Damage from storms, impacts, or acts of nature;
b) Issues caused by hidden pre-existing faults;
c) Misuse, lack of maintenance, or modifications by others.
12. LIMITATION OF LIABILITY
12.1 To the extent permitted by law, PFS’s liability for any loss or damage is limited to the value of the Works performed.
12.2 PFS is not liable for indirect, special, or consequential loss, including loss of income, loss of use, or loss of enjoyment.
13. RISK & OWNERSHIP
13.1 Risk in materials passes to the Client on delivery to the Site or installation, whichever occurs first.
13.2 Ownership of all materials remains with PFS until full payment is received.
14. DISPUTE RESOLUTION
14.1 Any dispute must be notified in writing within seven (7) days of the event giving rise to the dispute.
14.2 Parties agree to attempt informal resolution before commencing legal proceedings.
15. GOVERNING LAW
15.1 These Terms are governed by the laws of the State of Queensland, Australia.
15.2 The parties submit to the exclusive jurisdiction of Queensland courts.
16. ENTIRE AGREEMENT
16.1 These Terms and any accepted Quote form the entire agreement between the parties.
CLIENT ACKNOWLEDGEMENT
By instructing PFS to supply Works, paying a deposit, or allowing access to the Site, the Client acknowledges they have read, understood, and agree to be bound by these Terms.
Professional Flow Solutions 