Professional Flow Solutions (PFS)
Terms & Conditions
These terms govern all quotations, works, services, and supply of materials by PFS. Please read them carefully before accepting a quote.
These Terms and Conditions govern all quotations, works, services, and supply of materials by Professional Flow Solutions (“PFS”, “we”, “our”, “us”) to the client (“you”, “your”, “Client”). By accepting a quote or allowing PFS to commence work, you agree to be bound by these Terms.
1. Definitions
In these Terms:
- Quote means the written proposal from PFS outlining pricing and scope.
- Works means all labour, services, materials, and products supplied by PFS.
- Site means the location where Works are performed.
- Custom Materials or Custom Design Products means any fabricated or site-specific item made specifically for the Client’s property, including custom flashings, box gutters, and profiled roofing components not suitable for re-use on other sites.
2. Acceptance of Terms
2.1Acceptance of a Quote, payment of deposit, or instruction to proceed constitutes acceptance of these Terms.
2.2These Terms prevail over any inconsistent terms in any other document unless agreed in writing by an authorised representative of PFS.
3. Quotes & Validity
3.1Quotes are valid for 30 calendar days from issue.
3.2Quotes are based on visual inspections and information available at the time.
3.3PFS may withdraw or modify a Quote before acceptance.
4. Deposits & Payment
4.1A 30% deposit is required to secure materials and schedule the Works.
4.2All final invoices are due within 7 days from the date of practical completion.
4.3If you fail to pay by the due date, PFS may suspend or terminate Works, and recover all reasonable costs of collection, including legal and debt recovery fees.
4.4Materials remain the property of PFS until paid in full.
5. Variations & Unscheduled Work
5.1Variations arise where Work required is outside the scope of the Quote, including concealed conditions, hidden defects (e.g., rotted timber), deteriorated materials, structural issues, or additional services requested after acceptance.
5.2If a variation is required due to unforeseen site conditions, PFS will halt work on the affected area, ensure the site is temporarily safe and watertight, and notify the Client immediately.
5.3Variations will be quoted separately and must be approved by the Client in writing prior to commencement of the additional work.
6. Materials & Product Substitution
6.1PFS will supply materials consistent with the Quote.
6.2Where exact materials are unavailable due to supply issues, PFS will notify the Client and seek written approval before substituting materials of equivalent or higher quality.
6.3Colour, texture, and profile variations can occur due to supplier changes and manufacturing batches. PFS will take reasonable steps to match existing materials but cannot guarantee exact visual matches.
6.4Custom Materials are non-returnable and non-refundable once ordered or fabricated.
7. Installation & Site Conditions
7.1PFS will install materials in accordance with good trade practice and applicable Australian standards and codes.
7.2The Client must ensure safe, unobstructed access to the Site. Delays caused by access issues may incur additional charges.
7.3PFS will take all reasonable care to protect the Client’s property. However, the Client acknowledges that roofing and exterior works inherently carry risk. PFS will rectify any damage caused by our negligence but is not liable for unavoidable minor wear and tear to immediately surrounding work surfaces.
8. Electrical & Solar Work
8.1PFS does not undertake electrical disconnections or reconnections, including solar panels, inverters, isolators, or wiring adjacent to works.
8.2The Client must engage a licensed electrician or request PFS to organise one at the Client’s cost.
9. Asbestos & Hazardous Materials
9.1PFS does not remove or disturb asbestos or hazardous materials. If suspected, Works will halt until a licensed removal contractor is engaged at the Client’s expense.
10. Weather & External Delays
10.1Work may be postponed due to unsafe or unsuitable weather, supplier delays, or events outside PFS’s control.
10.2PFS is not liable for losses caused by unavoidable delays, scheduling changes, or supply issues.
11. Warranties
11.1PFS complies with all statutory warranties under the Queensland Building and Construction Commission (QBCC) Act. This includes a 6.5-year warranty for structural defects and a 12-month warranty for non-structural defects from the date of practical completion.
11.2Manufacturers’ warranties apply to materials where applicable, and PFS will provide relevant warranty documentation upon final payment.
11.3Warranties do not cover:
- Damage from storms, severe weather events, impacts, or acts of nature;
- Issues caused by hidden pre-existing faults not part of the quoted Works;
- Misuse, lack of maintenance, or modifications by third parties.
12. Limitation of Liability
12.1To the extent permitted by law and the Australian Consumer Law (ACL), PFS’s liability for any loss or damage is limited to the value of the Works performed, or the repair/replacement of the defective Works.
12.2PFS is not liable for indirect, special, or consequential loss, including loss of income, loss of use, or loss of enjoyment.
13. Risk & Ownership
13.1Risk in materials passes to the Client upon installation. If materials are delivered to the Site prior to installation at the Client’s request, the Client is responsible for providing a reasonably secure area to prevent theft or damage.
13.2Ownership of all materials remains with PFS until full payment is received.
14. Dispute Resolution
14.1Any dispute regarding visible defects or invoice discrepancies should be notified in writing within fourteen (14) days to allow for prompt resolution. This clause does not affect the Client’s statutory warranty rights under the QBCC or ACL for latent (hidden) defects.
14.2Parties agree to attempt informal resolution in good faith before commencing legal proceedings or lodging a formal dispute with the QBCC.
15. Governing Law
15.1These Terms are governed by the laws of the State of Queensland, Australia.
15.2The parties submit to the exclusive jurisdiction of Queensland courts.
16. Entire Agreement
16.1These Terms and any accepted Quote form the entire agreement between the parties.
Client Acknowledgement
By instructing PFS to supply Works, paying a deposit, or allowing access to the Site, the Client acknowledges they have read, understood, and agree to be bound by these Terms.